Frequently Questions
Payment Related FAQs:
We currently accept payments online via our secure payment gateway. At the moment, payment on delivery is not available.
We’re glad you’d like to switch payment methods. Please reach out to our customer support team, and they’ll assist you in updating your payment method.
Unfortunately, we cannot accept returns outside the specified return policy window.
Once we receive and process your return, it usually takes 7-10 business days for the bank to process the refund. However, this timeline may vary depending on your bank’s policies.
Yes, you can. Our delivery partners allow customers to inspect the contents before accepting the shipment. If you find any issues with the order, please inform the delivery personnel.
Shipping and Delivery FAQs:
Currently, we offer shipping only within Canada. We’re working on expanding our reach, so stay tuned for updates.
We offer free standard shipping on orders over $50 within Canada. For orders below $50, a flat shipping fee may apply. Check our Shipping Policy for detailed information.
Orders marked as ‘Out for Delivery’ are expected to reach you on the same day. In rare cases, there might be slight delays due to unforeseen circumstances. Rest assured, your order is on its way.
We apologize for any delays you’ve experienced. Please contact our support team with your order details, and they’ll assist you in tracking your order’s status.
Delivery times can vary depending on your location and the shipping method chosen. Please refer to our Shipping Policy for estimated delivery times for your area.
Unfortunately, we cannot guarantee specific delivery times. However, you can track your order for real-time updates on its delivery status.
We offer expedited shipping options for select orders. Please check our Shipping Policy for details on expedited delivery.
Tracking information may take some time to update in the system. If it’s been more than a day since you received the shipment confirmation, please reach out to our customer support team for assistance.
Returns and Replacement FAQs:
We want you to be completely satisfied with your purchase. Please refer to our Return Policy for detailed information on our return and exchange process.
You can initiate a return request by contacting our customer support team. They’ll guide you through the process and provide you with a return authorization.
Sometimes, pick-up attempts may fail due to unforeseen circumstances. Please reach out to our support team, and they’ll arrange an alternate pick-up for you.
If you received a defective or incorrect item, please contact our customer support team immediately. They’ll assist you in arranging for a replacement.
If your pincode is not eligible for pick-up, you can ship the item back to us using a reliable courier service. Our support team will guide you through the return process.
Order Status and Issues FAQs:
You can track your order using the tracking information provided in your order confirmation email or by logging into your Haya Kids Wear account.
First, check with neighbors or family members who might have received the package on your behalf. If you still can’t locate it, please contact our support team for assistance.
We apologize for any inconvenience. Please contact our support team with your order details, and they’ll investigate and resolve the issue.
If items are missing from your order, please contact our support team with your order details. They’ll ensure you receive the missing items or offer a suitable solution.
Our delivery partners will usually attempt delivery on the next working day. You can also reschedule the delivery with them directly.
Pre-order FAQs:
Pre-order allows you to reserve an item before it’s in stock. Please refer to our Pre-order Policy for details on pre-ordering items.
We hope these FAQs and answers provide clarity on various aspects of your shopping experience with Haya Kids Wear. If you have any more questions or need further assistance, please don’t hesitate to contact our customer support team. Your satisfaction is our priority.